What if I need to cancel my Black Taxi Tour?

 

There is no cancellation charge, provided that we receive at least 48 hours notice of your cancellation before the start of the tour.

 

Tours cancelled with less than 48 hours notice, depending on the circumstance, may be charged the full booking cost. If you fail to meet the driver at the designated place and time (No Show) you will be charged the full booking cost.

 

To request further information or to discuss possible tour routes please contact us on 020 7935 9363 or 07956 384 124

 

Privacy and Data Protection Policy

Black Taxi Tours are committed to protecting and respecting your privacy. We aim to keep our policy in line with the latest GDPR legislation.

We only collect personal information from our visitors if that information is entirely necessary or you have specifically chosen to include your details.

When sending an enquiry on our website, we will collect the following:

– Information submitted in the form opposite i.e. name, email address, mailing address, contact number
– We may keep any email correspondence relating to your enquiry and tour booking

You may, however, visit our site anonymously without making an enquiry.

Any of the information we collect from you will just be used in response to your enquiry and for booking any tours.

This site uses Secure Socket Layer (SSL) technology (see the padlock and https beside our website address in your browser) to help protect all the information contained here.

This website does use cookies. These are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow them) that enables the sites or service providers systems to recognise your browser and capture and remember certain information such as:

Website Statistics: These cookies allow us to monitor user interaction with this website including visitor numbers, page views, search words, time spent on the website and referral websites. The information is depersonalised, meaning it cannot be tracked back to individuals. This will help to protect your privacy. Using Website Statistics means we can see what content is popular on our website, how you find us and how we can provide you with a better user experience.

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.

By using our site, you consent to our Privacy Policy but please contact us if you have any queries.

If and when required, changes to our Privacy Policy will be updated on this page.

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Our Black Cabs are fully wheelchair accessible.

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Health and Safety Policy

The safety of our clients and staff are our highest priority.

Limitations 

Passengers: A maximum of three passengers can travel in one of our cars at any one time.

Age: Children do not need to be accompanied by an adult in order to travel as all of our drivers have advanced criminal records checks. We have standard backless booster seats available for children weighing over 22kg (3st 7lbs) who are also over 125cm (4ft 1ins) tall. It is the responsibility of the customer or booking agent that the adequate child seating is available. We have one rear facing baby seat that is avaliable upon request. It is the responsiblity of the driver to ensure that passengers under 14 years of age wear a seatbelt. Passengers over 14 years of age are responsible for their own seatbelt.

Height: There is no formal legal height limit to travelin our cars, however, we enforce our own limitations of 190cm (6ft 3”).

Weight: The max weight we can carry in our cars is 425kg (66st / 937lbs) total, including all passengers and luggage. This works out as a max average of 106kg per person (16.7st / 233lbs).

We reserve the right to refuse entry to anyone wishing to travel in our vehicles. Reasons for refusal can include but are not limited to: not holding a valid booking, exceeding the above vechile limitations, drunk or abusive behaviour, material damage to the vehcile.

In Car Safety

Original Mini Coopers are smaller than most normal cars and therefore can be more difficult to get in and out of. Please take extra care when boarding, especially when entering the rear of the vehicle and keep hands and feet away from the doors and windows at all times. You must enter and exit the vehicle one leg at a time to avoid tripping. The handle to open the door is not located in the usual place, be careful not to mistake it for the window winder and accidentally open the door while moving. Please ensure that seat belts are worn at all times. In the unlikely event of an accident and remain calm.  The driver will take the customer to a safe place away from the scene of the accident. Clients are not allowed to smoke in the vehicles at any time.

Out of Car Safety

London is very busy all of the time. Please take extra care when leaving the car, especially when exiting on the road side rather than the curb side. If a customer is wearing one of our signature blue overalls and the legs are too long, the customer is advised to roll up the hem to avoid tripping. Watch out for other buses and cyclists when crossing the road and do not run! We want the customer to have fun, but first and foremost we want them to be safe. Please be advised that it is the customer’s responsibility to conduct themselves in a safe and responsible manner in and out of the car.

Our Drivers

All of our drivers have passed a topographic knowledge test in order to become a qualified Private Hire Driver. They also have to have extensive references to ensure they are a ‘fit’ and ‘proper’ person, undergo an enhanced Criminal Records check (CRB) and pass a full medical examination. To this we also add our own driving examination and supply a suggested reading list prior to touring that culminates with an examination to which they must achieve at least 80% in order to be customer facing.  This ensures that our drivers are some of the best trained and knowledgeable in London. smallcarBIGCITY operates a zero-tolerance policy to alcohol or drug influence whilst driving. Failure to comply with this policy will result in immediate dismissal. The driver must adhere to the rules of the road, drive safely and legally at all times.  It is the driver’s responsibility to ensure that all passengers are wearing seat belts in accordance to the law. In the event of an accident it is the driver’s responsibility to collect the relevant data; including photographic evidence, time, date, location and name, registration and contact details of all parties and witnesses.

Punctures

To save space, reduce fuel consumption and reduce the risk of injury, we do not carry spare tyres or the tools required to change a wheel in the vehicle. Instead, we carry Tyre Weld. This is a product that can be sprayed into the wheel to re-inflate the tyre and seal the puncture temporarily in order to finish the tour. Instructions for implementation can be found on the side of the canister.

Breakdowns

In the event of a breakdown, the driver will temporarily suspend the tour when it is safe to do so. The driver will call the office and arrange for another car to continue the tour (Please note that this may not be possible depending on availability and time. The customer will be entitled to a full refund but will not be entitled to any compensation for loss of time). The turnaround time for this is usually 30 minutes. Passengers will be escorted from the side of the road to a safe area in which to wait. Should we not be able to provide a replacement car for the customer within 30 minutes, the remainder of the experience will be rescheduled to a time and place convenient for the customer. All of our cars have commercial breakdown cover. The emergency breakdown numbers are located in all of the cars. Their average call out time is 45 minutes.

Accidents

In the event of a serious accident, remain calm. If the driver is able, they will escort the customer to a safe place away from the scene of the accident and call the emergency services on 999. The driver will then collect the names, addresses and telephone numbers of all passengers. The passengers may be called upon to help identify who was at fault in the accident. The driver will then collect the details of all the parties that are involved. Third party details to be collected are:

Name, Company: (if applicable), Telephone, Mobile, Fax(if applicable), Address, Registration Number, Car Make and Model, Photographs of the damage, Statement accepting/denying liability.

Terms and Conditions of Services

We require the following information from all customers, agents, resellers, third-party bookers and intermediaries in order to carry out our service successfully:

Booking agent name (if applicable), Booking agent number (if applicable), Booking agent email (if applicable), Client name, Client email, Client number, Client Hotel, Pick up date, Pick up time, Pick up location (within Zone 1), Service booked.

Any issues/ refunds arising as a direct result of a lack of the above information shall be the responsibility of the agent, customer or booker, not smallcarBIGCITY.

Once a booking is made, any amendments to that booking must be clearly identified and conveyed in writing via email at least three days prior to the service date. We will send written confirmation of this change back in writing.

Departure times can vary by up to 20 minutes. If we are running late because of an unforeseen circumstance, we will call the customer to make them aware so please ensure that a valid mobile telephone number is supplied when booking.

If a client is late to arrive at the arranged pick-up point, the driver will wait up to 30 minutes before the appointment is automatically cancelled. Please note no refund will be given in these circumstances.

All services require a credit/debit card or paid invoice to secure the booking. See Terms and Conditions of Cancellation for details on how to amend or cancel your booking.

smallcarBIGCITY cannot be held responsible for traffic jams, delays, irregularities in scheduling, bad weather or the loss or theft of personal objects. If a tour is interrupted at the request of the client, the client will not be entitled to any reimbursement.

• Bookings of 3 cars or more are exclusive of VAT @ 20% (Bookings of 1-2 cars are priced inclusive of VAT)

• All booking must be pre-booked in advance. For booking within the next 48hrs – please call for availability

• Max 3 passengers per car, if your party is more than 3 you will travel in multiple cars (30 pax. maximum in a 10 car convoy or 120 pax. combining multiple activities, please ask for details)

• Not wheelchair accessible if 3 pax per car, wheelchair accessible only when 2 pax per car

• Tours operational daily 9am – 8pm. (Bookings between 22nd Dec – 2nd Jan may be subject to addional charges)

Films, Photo Shoots, Props and Corporate Hire: Should a member of the hiring crew need to drive the vehicle, it is the responsibility of the hiree to provide adequate insurance. smallcarBIGCITY cannot be held responsible for damages. Any damages incurred during the time of hiring will be invoiced retrospectively.

Self Drive Hire

We will need the following information to hire a car from us:

A  full driving license held for at least 3 years

Proof of address (bank statement, utility bill, council tax, no mobile phone)

Credit or debit card to secure the deposit

Additional drivers can be added for £50 each

Refundable Damage Deposit: £950 per car

Props such as the blue overalls, tweed flat caps and gold bars will be counted before and after the event. Any lost items will be chargeable at the following rate – £14.99 per flat cap, £39.99 per boiler suit and £15.99 per gold bar.

Invoices must be paid in full by the due date. Outstanding invoices that are more than 28 days overdue are subject to interest charges of the Bank Of England’s Base Rate +8% applied on a weekly basis.

Wedding Chauffeur Service

The service consists of one journey from a chosen location to the chosen venue, and one further journey from the venue to a secondary chosen location. We will deliver the cars to any venue within Zone 1, free of charge. Venues outside of this parameter will be quotable on a job by job basis.

Terms and Conditions of Cancellation

• 1-2 cars: Cancellations made within 3 days (72hrs) or less are non-refundable*

• 3+ cars: Cancellations made within 14 days or less are non-refundable*

• Bookings are non-transferable to another date or time with less than 3 days (72hrs) notice.

*Refunds within 3 days (72hrs) of the scheduled event time are sometimes possible in extenuating circumstances such as severe weather or delayed flights and are down the discretion of the management at the time, we are reasonable people!

Complaints

In the unlikely event that you are unhappy with any of the services smallcarBIGCITY provides, claims must be made in writing to the address below, no more than 30 days after the date of your tour.

smallcarBIGCITY Ltd.
8 Northumberland Avenue
Trafalgar Square
London
WC2N 5BY

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